FAQ

Do your pieces come with a warranty?

Yes — a 12-month limited warranty against manufacturing defects. Send photos and we'll replace or refund.

What materials do you use?

Merino wool, wool-cotton blends, and brushed acrylic, all OEKO-TEX-certified. Faux fur trims are recycled polyester.

How do I care for them?

Machine wash cold on a gentle cycle and lay flat to dry. Avoid the dryer to keep the knit shape and softness.

How do sizes run?

Socks and gloves come in Small, Medium, and Large. Scarves, beanies, and headbands are one size with stretch.

Will merino itch?

No — we use fine-gauge merino and brushed linings. If your skin is very sensitive, start with a cotton-blend piece.

What about pilling?

Some surface fuzz is normal on wool blends. A fabric shaver removes it in seconds; it doesn't affect warmth or durability.

Do the touchscreen gloves really work?

Yes — conductive yarn is knit into the thumb and index fingertips, so taps register reliably on phone screens.

Can I wash the headbands and earmuffs?

Knit headbands are machine washable in a laundry bag. Earmuffs are spot clean only — wipe the faux fur with a damp cloth.

Are the pieces one size fits all?

Scarves, beanies, headbands, and gaiters are one size with generous stretch. Socks, gloves, and mittens have S/M/L options.

What if a piece doesn't fit?

Returns are free within 30 days for unworn items with tags. We'll swap sizes or refund — whichever you prefer.

Where do you ship?

We ship to the United States, Canada, the United Kingdom, and Australia. Standard delivery takes 5-7 business days.

Do you offer gift wrapping?

Yes — choose gift options at checkout and we'll wrap in kraft paper with a cotton ribbon and a handwritten note.

Do you offer bulk or matching sets?

Yes — email us for team sets, wedding party gifts, and orders of 10+ units. We can mix sizes across a single design.